Each of AssociationComm's web hosting plans carries a 30 day money back guarantee. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount excluding setup fees.
Setup fees are refundable for the following reasons only:
- the account order is cancelled prior to work commencing in setting up the website;
No refunds are available after the 30th day.
Additional services such as data transfer, custom designs, photoshop work, overages, disk space, pop accounts, domain registration fees, etc. are non-refundable.
All cancellations must be received in writing as per the deadlines indicated; regular mail, e-mail and fax notifications are all acceptable. Phone requests will not constitute acceptance of any cancellation.
Note there is an exception for SharePoint or Exchange hosting accounts that renew on an annual basis.
If your account was suspended for a violation of our Terms of Service(TOS) (i.e. pornography, email abuse etc.), NO refund will be issued and you will be billed for any damages resulting from your violations. Minimum damages of $150 will apply to all accounts canceled for TOS violations.
If services which are not included in the Terms of Service(TOS) are rendered by AssociationComm, Inc. to the client, these services are considered custom work. Custom work is not refundable for any reason. If custom work is rendered and no charge is made to the client then in the event of cancellation, the client becomes responsible for the cost of the custom work at a rate of $35 per hour or actual costs, whichever is higher.